Contact, transaction, shipping, and order details support purchasing and delivery.
CarryVale Privacy Policy
Your Privacy Should Feel as Clear as Your Journey
This Privacy Policy explains how CarryVale may collect, use, disclose, retain, and protect personal information when you browse our website, place an order, subscribe to email updates, request support, or otherwise interact with CarryVale.
Effective September 5, 2026
01 — Privacy Overview
A Clear Approach to Personal Information
We use information to operate the store, fulfill orders, support customers, improve the experience, and communicate when you choose to hear from us.
The exact information involved depends on how you interact with CarryVale. For example, browsing the website may generate technical information, while placing an order requires information needed to process payment, arrange delivery, communicate about the order, and provide customer support.
Purpose
Use Information Responsibly
Personal information is used for legitimate store, customer-service, security, communication, and operational purposes.
Clarity
Explain What Happens
This policy is intended to describe the main categories of information and how they may be handled.
Choice
Respect Available Controls
Where applicable, you may have choices regarding marketing communications, cookies, and certain privacy rights.
Security
Protect Information
Reasonable administrative, technical, and organizational safeguards are used to help protect personal information.
Information Connected to Your CarryVale Experience
We may collect personal information that you provide directly, information generated through purchases or customer-service interactions, and technical information created when you use the website.
Information You Provide
- Name, email address, telephone number, billing address, shipping address, and other contact information provided during checkout or support interactions.
- Order details, products purchased, quantities, transaction status, shipping information, returns, exchanges, and related purchase history.
- Email address and subscription preferences when you choose to join CarryVale email communications and receive the automatic 15% sitewide subscriber discount.
- Messages, questions, photographs, order details, or other information you voluntarily provide when communicating with customer support.
Payment Information
Payments are processed through payment service providers. Depending on the payment method and service used, CarryVale may receive transaction details, payment status, billing information, and limited payment-related identifiers rather than the complete payment-card information entered during checkout.
Technical and Usage Information
When enabled by our website platform, analytics tools, cookies, or similar technologies, information may include IP address, browser type, device information, pages viewed, interactions with the site, referral information, cookie identifiers, approximate location derived from technical information, and timestamps.
Information in Context
Different Interactions Require Different Information
Browsing, ordering, subscribing, returning a product, and contacting support are different activities. We aim to use information in ways that are connected to the service or experience you are using.
Messages and order details help us respond to questions, returns, exchanges, and support requests.
Email and preference information may be used to provide subscribed communications and applicable subscriber savings.
Technical data may help operate, secure, troubleshoot, and understand use of the website.
03 — How Information Is Used
Supporting the Store and Your Journey
Personal information may be used for purposes reasonably connected to operating CarryVale and providing the products, services, communications, and support you request.
Confirm orders, process transactions, arrange shipment, provide order updates, and complete delivery.
Respond to questions, resolve order issues, manage free returns or exchanges within the applicable 30-day period, and provide 24/7 support.
Provide transactional emails, service notices, order information, and subscribed promotional communications.
Understand website performance, navigation, product interest, and general usage patterns where appropriate.
Help detect, investigate, or prevent fraud, misuse, security incidents, suspicious activity, or unauthorized transactions.
Maintain records, respond to lawful requests, enforce applicable terms, resolve disputes, and satisfy legal or regulatory obligations.
04 — Sharing Information
Information May Be Shared to Provide the Service
CarryVale may disclose personal information to service providers and other parties when reasonably necessary to operate the website, complete transactions, deliver orders, protect the store, or comply with legal obligations.
01
Payment and transaction providers
To authorize and process purchases, refunds, payment verification, and related transaction functions.
02
Shipping and logistics providers
To prepare, transport, track, and deliver orders to the address you provide.
03
Technology and website providers
To host, maintain, secure, analyze, troubleshoot, and support website functionality.
04
Professional and legal parties
Where reasonably necessary for compliance, legal advice, fraud prevention, dispute resolution, or lawful governmental requests.
05 — Cookies & Digital Choices
How Website Technologies May Be Used
CarryVale may use cookies and similar technologies to support essential website functions, remember preferences, understand website activity, improve performance, help protect transactions, and support marketing activities where enabled.
Browser settings and any privacy or cookie controls made available through the website may allow you to manage certain technologies. Disabling some cookies may affect website functionality.
06 — Your Privacy Choices
Rights May Depend on Where You Live
Depending on applicable law and your place of residence, you may have certain rights relating to personal information. These rights can be subject to verification, legal exceptions, and eligibility requirements.
You may be able to request information about categories or specific pieces of personal information maintained about you.
Where applicable, you may request correction of inaccurate personal information.
You may be able to request deletion of certain personal information, subject to legal or operational exceptions.
Some laws may provide the right to obtain certain personal information in a portable format.
Where applicable, you may have rights to opt out of certain targeted advertising, sharing, or other legally defined data practices.
Some state privacy laws may provide an appeal process if an eligible privacy request is denied.
CarryVale does not sell personal information for money. Certain analytics or advertising activities, if enabled, may be treated as a “sale” or “sharing” of personal information under some U.S. state privacy laws even when no money is exchanged. Where those laws apply, eligible users may have additional choices.
07 — Security & Retention
Protecting Information Over Time
No method of online transmission or storage can be guaranteed to be completely secure. CarryVale nevertheless uses reasonable measures intended to help protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.
Reasonable safeguards
Administrative, organizational, and technical measures may be used according to the nature of the information and the systems involved.
Limited retention
Information may be retained for as long as reasonably necessary for order fulfillment, customer support, business records, legal compliance, dispute resolution, fraud prevention, and other legitimate purposes.
Third-party systems
Information handled by service providers is also subject to the safeguards, practices, and terms of those providers.
Children's Privacy
CarryVale is not intended for children under 13, and we do not knowingly seek to collect personal information from children under 13. If you believe a child has provided personal information inappropriately, please contact us so the matter can be reviewed.
Processing Location
CarryVale serves the United States market. Personal information may be processed or stored in the United States and in other locations where service providers operate, subject to applicable legal requirements.
Changes to This Policy
This Privacy Policy may be updated when practices, services, legal requirements, or website functionality change. The effective date displayed at the top of the policy identifies the current version.
Privacy Questions
Contact CarryVale About Your Privacy
If you have questions about this Privacy Policy, want to submit an eligible privacy request, or need help understanding how your information relates to a CarryVale order or account interaction, you can contact our support team.
CarryVale
support@carryvale.mom
+1 (424) 900-9738
540 June Lane, Raleigh, NC 27610, United States
support@carryvale.mom
+1 (424) 900-9738
540 June Lane, Raleigh, NC 27610, United States