Eligible return requests must be made within 30 days.
CarryVale Refund Policy
Returns and Refunds Made Clear
CarryVale offers free returns and exchanges within 30 days. This policy explains return eligibility, product condition, exchanges, refund processing, damaged or incorrect orders, and what to expect from the moment you request a return through completion.
Free Returns
Free Exchanges
30-Day Window
01 — Policy Overview
A Straightforward 30-Day Policy
If a CarryVale product is not right for you, the return process should remain simple and understandable.
Eligible products can be returned or exchanged free of charge within 30 days. Products should meet the applicable return conditions, and requests should include enough order information for CarryVale to identify and process the return correctly.
CarryVale provides free returns for eligible products.
Eligible exchanges are also available without an exchange fee.
Customer support is available around the clock for return and refund questions.
02 — Return Journey
From Return Request to Resolution
A return moves through four clear stages so the order, product, shipment, and final resolution can be matched correctly.
Request the Return
Provide the relevant order information and reason for the return within the applicable 30-day period.
Follow Return Instructions
Use the return instructions provided for your request so the parcel can be identified and routed correctly.
Return Is Reviewed
After the returned product is received, the return can be reviewed against the applicable eligibility and condition requirements.
Resolution Is Completed
An approved return is completed through the applicable refund or exchange process.
03 — Return Eligibility
What Makes a Return Eligible
Return eligibility depends on timing, product condition, order identification, and compliance with the return instructions associated with the request.
The return or exchange request must fall within CarryVale's 30-day return window.
The order should be identifiable so the returned product can be matched to the original purchase.
Products should be returned in an appropriate condition for review, subject to reasonable inspection necessary to evaluate the item.
Following the return instructions helps prevent delays or difficulty identifying the returned parcel.
04 — Product Condition
Pack Returns with Care
The condition of a returned product matters. Whenever practical, include the product and any relevant components that were supplied with it and package everything securely for return transit.
A return package should protect the product just as carefully as you would expect an outbound order to be protected.
Product
Include the item being returned in a condition suitable for review.
Components
Include relevant accessories or included components where applicable.
Packaging
Use secure packaging that helps protect the product in return transit.
Identification
Use the return instructions so the package can be matched to the correct order.
05 — Exchanges
Free Exchanges Within 30 Days
CarryVale provides free exchanges within 30 days for eligible products. Exchange availability can depend on the product requested as a replacement and current availability.
06 — Refund Processing
How an Approved Refund Is Completed
Once an eligible return has been received and approved, the refund is issued through the applicable payment process. Financial institutions or payment providers may require additional time before the funds appear in the customer's account.
The return reaches the appropriate processing location using the return instructions provided for the request.
The return is reviewed against the order details, return window, product condition, and applicable return requirements.
If the return qualifies, the refund is authorized through the payment process associated with the original purchase.
CarryVale initiates the approved refund to the applicable original payment method where possible.
Your bank, card issuer, or payment provider may require additional processing time after the refund is issued.
If an issued refund does not appear after a reasonable provider processing period, support can review the available transaction information.
07 — Damaged or Incorrect Orders
Report Order Problems Promptly
If an order arrives damaged, contains an incorrect product, or appears incomplete, keep the relevant product and packaging available and provide clear order information so the issue can be reviewed.
01
Keep the product and packaging available.
Do not dispose of important shipping materials while the issue is still being reviewed.
02
Document visible damage when practical.
Clear photographs can help show the condition of the parcel or product when the issue is reported.
03
Compare the delivery with your confirmation.
Check the product, quantity, and order details to identify what is missing or incorrect.
04
Provide the order number with the request.
Order identification helps CarryVale review the correct transaction without unnecessary delay.
08 — Return Shipping
Send the Return Through the Approved Process
Eligible returns are free, but customers should use the return process provided by CarryVale rather than sending products back without authorization or to an address that has not been supplied for that return.
01
Request the return first.
This allows the return to be associated with the correct order before the parcel begins moving.
02
Use the return instructions provided.
Return routing may differ from the CarryVale business contact address, so do not assume the public business address is the appropriate return destination.
03
Package the product securely.
Use suitable packaging to help protect the returned product while it is in transit.
04
Keep available return information.
Retain any confirmation or shipment details provided for the return until the request has been completed.
09 — Policy Details
Important Return Limitations
Some requests may need additional review because of timing, product condition, order history, product type, or circumstances surrounding the return.
Late Return Requests
Requests submitted after the 30-day return period may fall outside CarryVale's standard free return and exchange policy unless applicable law requires otherwise.
Materially Altered Products
A product that has been materially damaged, altered, misused, or returned incomplete for reasons unrelated to normal inspection may require additional review and may not qualify under the standard policy.
Unidentified Parcels
Sending a product without following the provided return process can make the parcel difficult to identify and may delay or prevent normal return processing.
Refund Destination
Approved refunds are generally issued through the payment method associated with the original purchase where possible. Payment-provider rules may affect how the final credit appears.
Discounted Orders
Refund calculations for promotional purchases reflect the amount actually paid after applicable automatic discounts rather than a higher undiscounted price.
Mandatory Rights Remain
Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded under applicable consumer-protection law.
Returns & Refund Support
Need Help with a CarryVale Return?
If you have a question about a return, exchange, refund, damaged delivery, incorrect product, or another order issue, CarryVale customer support is available 24/7.
CarryVale
support@carryvale.mom
+1 (424) 900-9738
540 June Lane, Raleigh, NC 27610, United States
support@carryvale.mom
+1 (424) 900-9738
540 June Lane, Raleigh, NC 27610, United States